FREQUENTLY ASKED QUESTIONS
Purchasing & Sending
Are there any fees associated with Vans Gift Cards?
No. You will only be charged the face value of the Gift Card, and for shipping. eGift Cards are sent via email and incur no shipping costs.
Can I change the value of a Gift Card after I've paid for it?
Not at this time.
How do I cancel the purchase of a Gift Card?
If your Gift has not been redeemed, you can cancel your purchase by contacting Customer Support. Cancellation is subject to limitations.
Which credit cards do you accept?US: VISA, MasterCard, American Express, Discover and PayPal
CAN: VISA, MasterCard, American Express, and Discover (PayPal only available in US).
What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code
- MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as VANS GIFT CARDS.
When is my PayPal account charged for my purchase?
US: Your PayPal account is charged at the time of purchase
Canada: PayPal not currently available for Canada
When will my recipient receive their Gift Card?
eGift Card: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the "eGift Cards" section below for more about eGift Cards.
Plastic Gift Card (only available in US): Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
What are the shipping options?
eGift Card: eGift Cards will be sent via email. Please see the "eGift Cards" section below for more about eGift Cards.
Plastic Gift Card (only available in US): You can choose our standard shipping free of charge, or for an additional fee you can choose to expedite your order. You can make your selection under the Shipping Method option. Depending on when your order is placed, it may take 1-2 business days to process order.
How do I check my order status and delivery?
Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
Where can I ship my order?
US: Gift Cards may be shipped to valid street addresses within the United States. For your protection, we do not ship to Post Office Boxes.
Canada: Gift Cards may be shipped to valid street addresses within Canada. For your protection, we do not ship to Post Office Boxes.
Receiving & Redeeming
Where can I use my Gift Card?
US: You can use your Gift Card at any Vans owned retail store in the U.S. or at www.Vans.com (excluding the purchase of new gift cards).
Canada: You can use your Gift Card at any Vans owned retail store in Canada or at www.Vans.ca (excluding the purchase of new gift cards).
When does the Gift Card expire?
Gift cards do not expire. If a gift card is dormant or unused for at least 5 years, then the remaining value on the gift card may be escheated based on current applicable laws.
Can I reload my Gift Card after I've spent the full value?
US: You can add funds to your Vans gift card at any Vans company owned retail store in the U.S.
CAN: You can add funds to your Vans gift card at any Vans company owned retail store in Canada.
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.
What if I lose my Gift Card?
Your eGift Card has cash value and should be safeguarded as such. If lost, stolen, or damaged, contact Customer Service immediately. The Gift Card may be replaced with the remaining value as determined by Vans, but only with proof of purchase and full gift card number. If your Gift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.
Who is CashStar?
CashStar is a Blackhawk Network business specializing in Digital Gifting that allow consumers and businesses to securely order and send Gift Cards over the internet. Key personnel have played critical roles in technology and payments for such companies as American Express, Blackhawk Network, inComm, CoinStar, Wright Express, IBM, Hewlett-Packard, and L.L. Bean. CashStar is a sister company to Coupons, Inc., the successful online coupon technology and marketing company. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
Vans Gift Cards, powered by CashStar.